Refund policy
General Terms and Conditions
We do not accept returns or issue refunds except in cases of manufacturing defects. If your item presents a manufacturing fault, you must notify us within 48 hours of receiving the product, attaching clear photographs that show the issue. After this period, we will not be able to accept any claims.
To initiate a review process for a manufacturing defect, please contact us by email at info@meriche.es.
Requirements for Approved Returns
If it is determined that the item is eligible for return due to a manufacturing defect, it must meet the following conditions:
-
Be in its original condition, unused, with tags intact and in its original packaging.
-
Include the receipt or proof of purchase.
-
Be sent to the address provided once the return has been approved.
Return Process
-
Initial Contact:
Write to us at info@meriche.es within the first 48 hours after receiving your order. Include clear photographs of the defect and a detailed description of the issue. -
Review and Approval:
We will evaluate your request and notify you whether the return has been approved. -
Shipping Instructions:
If approved, we will send you a return shipping label and instructions on how and where to send the package. Items returned without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If you notice any damage, defect, or have received an incorrect item, contact us immediately so that we can resolve the issue as quickly as possible.
Exclusions
Returns and refunds will not be accepted in the following cases:
-
Items without manufacturing defects.
-
Products that have been used, damaged by the customer, or returned without their original condition.
-
Personalized or made-to-order items created according to your specifications.
-
Sale items or products purchased using gift cards.
Refunds
If a return is approved, we will process your refund to the original payment method within 10 business days after we receive and inspect the returned item. Please note that your bank or card issuer may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@meriche.es.
Customer Care
Your satisfaction is our priority. If you have any questions or concerns, please do not hesitate to contact our team — we are here to help you.